Jaggle.AI — Privacy Policy

1. Information We Collect

We collect the following types of information:

• a. Account Information
  • Name, email address, password, organization name.
• b. Payment Information
  • Billing address, payment method details (processed securely via third-party payment processors).
• c. Usage Data
  • Login activity, device type, browser type, IP address, interaction with features.
• d. AI Interaction Data
  • Inputs you provide to the AI.
  • AI-generated outputs (stored temporarily for service improvement, unless you opt-out).
• e. Support Communication
  • Emails, chat messages, or calls with our support team.

2. How We Use Your Information

We process your data for the following purposes:

• Account setup and authentication.
• Providing and improving the Service.
• AI model performance enhancement (only with anonymized and aggregated data).
• Billing and payment processing.
• Customer support and communication.
• Security and fraud prevention.
• Legal compliance.

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

• Contractual necessity (to provide the Service).
• Legitimate interests (service improvement, security).
• Legal obligation (to comply with laws).
• Consent (for optional features and marketing).

4. Data Sharing

We do not sell personal data. We may share your information with:

• Service providers (hosting, analytics, payment processing).
• Legal authorities (when required by law).
• Business partners (only with your consent).

5. International Data Transfers

If data is transferred outside Bhutan, we ensure adequate safeguards (e.g., EU Standard Contractual Clauses for GDPR compliance).

6. Data Retention

• Account data is retained for as long as your account is active.
• AI input/output data may be retained temporarily for service improvement and then deleted or anonymized.
• You can request deletion of your data at any time (see Section 8).

7. Security Measures

We implement encryption, access control, and regular audits to protect your data from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your data.
• Object to processing.
• Request data portability.
• Opt-out of sale of personal data (CCPA).

To exercise your rights, contact privacy@jaggle.ai.

9. AI-Specific Privacy Considerations

• AI Inputs: We do not use your confidential project data to train models without your consent.
• AI Outputs: May be stored temporarily for debugging and improvement but are anonymized.
• No Human Review: Unless you request human-assisted support, AI data is processed automatically.

10. Cookies & Tracking

We use cookies to:

• Authenticate users.
• Store preferences.
• Analyze platform usage.

You can control cookies through your browser settings.

11. Children’s Privacy

Jaggle.AI is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy. Updates will be posted on our website with the “Last Updated” date.

13. Contact Us

For privacy-related questions, contact:

• Email: privacy@jaggle.ai
• Address: Olakha, Thimphu, Bhutan